Pre-order Method

Pre-order via the Website (*For customers in Japan)

* For customers who want to place a pre-order online, please check the special site in the VOLKS Website Store for the details.

Pre-order at Volks Stores (*inside Japan)

  • In-store pre-orders will be accepted at Volks showrooms, Tenshi-no-Sumika stores, Doll Point Akihabara and Hobby Square® Kyoto.
  • Please note that on the first day of Pre-order Period / October 8th (Sat), 2016, we will start sccepting pre-orders in the afternoon (Please check the details below), because congestion is expected on that day as "DD Gathering 2016" "October New Outfit Collection" will take place.

    • Volks Showrooms in Japan, Tenshi-no-Sumika, Hobby Square Kyoto： October 8th (Sat)　13:00～
    • Doll Point Akihabara： October 8th (Sat)　15:00～
  • Tenshi-no-Sato Kachu-an and Tenshi-no-Mado Harajuku Omotesando will not accept pre-orders or item pick-up requests. We appreciate your understanding.
  • In Akihabara, “VOLKS Doll Point Akihabara”, which is located on the 8th floor of Akihabara Radiokaikan, will accept pre-orders. (VOLKS Akihabara Hobby Paradise will not accept pre-orders or item pick-up requests. We appreciate your understanding. )
  • If you want to place a pre-order at a store location, please fill out an application form and submit it to the Volks staff.
  • An pre-order will be fulfilled on the condition of paying a down payment for a Dollfie Dream® (¥5,000 without tax) , an Outfit Set (¥1,000 without tax), or by pre-paying the full invoice amount.
  • There is no limit to the number of pre-order for each customer.
  • You may choose to pick up your order at the store which you placed your pre-order, arrange to pick up your order at another Volks store of your designation, or have your order delivered to your home (shipping charged separately).
    The delivery to your home is only available when your order has been pre-paid in full.
  • If you choose to have your order delivered to your home, the shipping charge will be ¥1,000 (without tax) for a Dollfie Dream® pre-order, ¥800 (without tax) for a pre- order which includes Oitfit Sets only.
    If you order four or more Dollfie Dream®, additional shipping charges will be applied.
  • Volks Points will be conferred when we receive your payment in full.
  • Please be aware that we will not accept any cancellations for these items as they are made-to-order items, and your down payment will be kept as a cancellation fee in case you cancel your order.
  • If you choose to pre-order via down payment, additional payment will not be accepted after your pre-order has been placed and before your items are ready for pickup.
  • If you place your pre-order with a down payment, we will ask for payment of your remaining balance when we prepare your items for shipping or pickup.
  • If you choose to pick up your items at a physical store location, you will receive a pickup notice from the store when your order is ready.
  • Domestic Japanese pre-orders to be shipped will be sent by Sagawa Express.
  • Orders will be shipped out sequentially. It will take several days for us to complete shipping to all customers.
  • Please be aware that the delivery schedule may change, or that we may divide shipping into multiple groups depending on how many orders we receive.

* For Overseas Customers

Customers who live overseas, please click here.

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